Frequently Asked Questions
Everything you need to know about shopping at Pavers Shoes.
How do I determine the correct shoe size for my order?
We provide a comprehensive size guide on each product page that includes UK, EU, and US conversions. Since fit can vary by brand, we recommend measuring your foot from heel to toe and referring to our specific size charts for the most accurate fit.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn items in their original packaging. If your shoes don't fit perfectly, you can return them via our online portal or at any of our retail locations for a full refund or exchange.
How long does standard shipping take?
Standard delivery typically takes 3 to 5 working days. You will receive a tracking number via email as soon as your order leaves our warehouse so you can monitor its progress.
Do you offer wide-fit options for your shoes?
Yes, we specialize in comfort and offer a variety of width fittings, including Standard (D), Wide (E), and Extra Wide (EE/EEE) across many of our styles to ensure maximum comfort for all foot shapes.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also choose to pay via PayPal or use 'Buy Now, Pay Later' services like Klarna for more flexible payment options.
How should I care for my leather shoes to ensure they last?
To maintain the quality of leather footwear, we recommend cleaning them with a damp cloth and applying a high-quality shoe cream or polish regularly. Always allow wet shoes to dry naturally away from direct heat sources.